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Helix Support Assistant

An AI assistant trained on their help centre, connected to their ticketing tool.

ClientHelix Software
IndustrySaaS
Timeline7 weeks
ServicesWebsite Development, AI & ML Integration

The problem

Support tickets piled up with the same repeat questions.

Our solution

An AI assistant trained on their help centre, connected to their ticketing tool.

Results

-45%tickets
24/7instant answers
92%answers rated helpful
Technologies: LLM APIsPythonNode.js
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